About the Event
We implement an online development program using MS Teams or Zoom. After a short introduction, the first communication activity is focused on building trust in the group and tuning in on the topic. We will fully immerse ourselves in it by training in active listening and verifying the heard information by paraphrasing.
Furthermore, we will build on the ability to distinguish and appropriately use description (based on objective observation) and evaluation (communication of our subjective opinion). From this topic we will move on to the following area concerning the role of emotions in communication and their Non-violent expression.
We will focus both on communicating one's own emotions and needs in such a way that the other can accept it without unnecessary conflicts, and on an empathic response if we want to help the other process his emotions and prevent impending conflict. Finally, we summarize the most important points of the training, answer all questions and say goodbye by sharing the most important knowledge that participants gain from the program.
- program led by an experienced lector
- own virtual studio
- Zoom, MS Teams, Google Meet and Webex
10 min – introduction of the program, lecturer and participants
10 min – communication icebreaker
15 min – active listening – personal characteristics, exercises in pairs, joint reflection
15 min – observation vs. evaluation – definition, training with the help of audio recordings, reflection
25 min – the role of emotions – description, self-communication, empathetic reaction
10 min – summary, time for questions
05 min – What am I leaving with? - sharing the most important knowledge acquired by the participants